Managing the day-to-day communications of a therapy practice can be challenging.  So to help you we’ve compiled this list of the top 7 benefits of a mental health virtual assistant. At the end of the day, when unanswered voicemails, emails and website inquiries are building up, you can feel overwhelmed with not being able to respond to everyone.

Communication is a vital role in building and maintaining your practice reputation. It is often difficult for people to make the first contact to obtain behavioral health services and when they do, it can leave a lasting impression and cause additional issues, when they do not receive a response.  Is this the business reputation that you are attempting to build for your practice?

When this happens, you should consider stepping out of the administrative role and start focusing on business development.  Mental Health administrative support is the pathway for your practice to continue its professionalism while maintaining your practice reputation.

Mental Health Virtual Assistance

Partnering with a Mental Health Virtual Assistant will provide you with front office support for your practice. Your Virtual Assistant is available to answer calls, emails and respond to website inquiries along with managing intakes prior to your or your clinicians seeing clients in session.

Top 7 Benefits of a Mental Health Virtual Assistant

  1. Increased Response Time -Your Mental Health Virtual Assistant will handle incoming voicemails, emails, website and psychology today inquiries while answering many incoming calls live.
  2. Intake Process– Your Mental Health Virtual Assistant will handle obtaining all intake and consent forms needed to treat your clients. They can also screen out inquiries that need a higher level of care.
  3. Scheduling/Rescheduling Clients -Your Mental Health Virtual Assistant will handle all scheduling requests as well as rescheduling requests. They can also work with you to get clients scheduled for their follow-up appointments.
  4. Waitlist Management – Your Mental Health Virtual Assistant can manage your waitlist to ensure that open availability is quickly filled.
  5. Individualized Clinician Support – Your Mental Health Virtual Assistant will work with each clinician regarding requests for ROIs, sending discharge letters, obtaining additional forms from clients and any other general administrative tasks.
  6. Practice Consistency – Your Mental Health Virtual Assistant will perform all intake and scheduling needs for all your clinicians to bring consistency to the practice and eliminate the need for clinicians to perform extra administrative tasks. This allows them to focus on seeing clients. This also ensures professional boundaries are maintained while also adhering to practice policies within the practice.
  7. Savings (Mental Health Virtual Assistant vs. an Employee) – full-day attention to your clients’ needs without the cost of a full-time employee, no payroll taxes, no equipment expense, no worker’s compensation or benefits expense.

At Your Faithful Assistant, all of our Mental Health Virtual Assistants are highly vetted, background checked and have HIPPA certifications.

Thinking about adding a Mental Health Virtual Assistant to your practice? Schedule your Discovery Call with us today!