At Your Faithful Assistant, we become an integral part of the team for the mental health practices that we partner with.

Mental Health services are highly sought after in the challenging world in which we live. Imagine being in need and contacting someone for support only being left for days awaiting a response. How does Your Faithful Assistant merge the gap? We partner with Mental Health Practices to provide the administrative support they need to manage new and current patient inquiries as well as assisting owners with procedures to help streamline processes.

We are always seeking people to join our team!

How do I know if this is for me?

  • Are you a self-motivated, proactive individual?
  • Are you highly organized and administratively inclined?
  • Does your availability allow you to be flexible?
  • Do you have a supportive and serving nature?
  • Can you remain calm under pressure?
  • Are you open to working independently, as well as a team?
  • Are you able to handle constructive criticism and learn new things?

Note: Our positions are 1099 positions.

Responsibilities of a Mental Health Virtual Assistant

These are the daily tasks and projects that you will be working on for each practice that you support.

  • Intake Coordination
  • Reply to calls and online inquiries and screen candidates to match with potential therapist/med management professional. Use online electronic health care platforms to add and manage clients.
  • Referral Tracking
  • Log inquiries to track whether they were scheduled/not scheduled or waitlisted.
  • Insurance Verifications
  • Work with practice billing company regarding insurance questions and verifications or perform online verifications.
  • General Administration
  • Provide personalized assistance to clinicians regarding reschedules, additional documents needed, record releases, discharges and other projects as needed.

Skills Needed:

  • Technical abilities to include learning, using, and troubleshooting new
    software independently.
  • Managing confidential information (HIPPA Training Certificate will be
    required)
  • Excellent verbal and written communication skills
  • Prioritizing tasks between practices
  • Excellent time management skills

Qualifications:

  • Experience in the mental health industry (preferred). Also, can have lived experience (family member, volunteer, etc)
  • Quiet workspace with dedicated office set-up (High speed internet, Microsoft, Webcam for Zoom meetings, headphones, smartphone)
  • Previous remote work experience
  •  2+ years administrative experience
  • Availability to be attentive to practice needs, Monday-Friday 9AM-5PM ET

Additional Details:

  • Our Mental Health Virtual Assistants are required to have availability Monday-Friday, 9AM-5PM ET.
  • You plan your day based on the needs of the practices you serve.
  • Practices are assigned with a set number of hours per month, so you know what to expect in relation to support needed.
  • If we have current openings, we will reply to your email within one-business day and if we are not, we will save your resume for when
    we are.

Email us your resume and inform us why you would be an asset to our team!